Archives: Career Profiles

Body Shop Manager

The Body Shop Manager oversees the collision repair department in a dealership or in an independent collision repair facility and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining accurate records. Additionally, they must satisfy service concerns of all customers and insurance …

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Tow Dispatcher

The Dispatcher works in the office of a towing company, takes calls from motorists needing assistance or insurance companies, sends tow truck operators to calls and keeps track of all of the company’s trucks while they are on duty. There are a number of computer applications a dispatcher uses to do this work, including GPS …

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Service Advisor

The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders. While the vehicle is in the shop, the Service Advisor communicates with the technicians …

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Automotive Refinishing Technician

Automotive refinishing technicians prepare vehicles to be painted and then paint them. They are responsible for applying paint coats for touch-up repairs or just to satisfy a customer’s desire to change the car’s color. Automotive refinishing technicians make cosmetic repairs to vehicles and repaint them, often after a vehicle that was involved in a collision …

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Motorcycle and Power Equipment Technician

Motorcycle and Power Equipment Technicians work on and repair motorcycles and other vehicles such as motor scooters and all-terrain vehicles. They are responsible for assembling, diagnosing, maintaining and repairing engines, transmissions, drive systems, steering assemblies, braking systems, chassis and suspension, electrical systems, and fuel and exhaust systems. Motorcycle and Power Equipment Technicians also may specialize …

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Automotive Glass Technician

An Automotive Glass Technician is responsible for removing, installing, repairing and generally servicing all types of stationary and movable glass in motor vehicles. With new automotive safety systems such as ADAS (advanced driver assistance system), many vehicles now have cameras and sensors that must be re-calibrated following glass replacement, so many auto glass shops are …

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Automotive Dismantler

An Automotive Dismantler contribute to saving the environment by dismantling scrapped vehicles and removing hazardous materials such as fluids and properly disposing of them. An Automotive Dismantler also removes parts that can be recycled and prepares the rest of the vehicle for proper disposal. Using proper tools and power equipment to remove parts and body …

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Detailer

The Detailer is responsible for preparing and reconditioning the visual appearance of vehicles for the showroom, vehicle deliveries, and customer details. Primary responsibilities generally include cleaning and detailing new, pre-owned, demo and customer vehicles as required, completing exterior and interior pre-owned vehicle reconditioning, assisting with vehicle paint repair and reconditioning, completing vehicle protection applications at …

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Tow Truck Operator

A tow truck operator is responsible for communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck, and transporting it back to the service station or junkyard. A tow truck operator is responsible for communicating with a dispatcher, driving to the scene of an accident …

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Tower Operator

The Tower Operator is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Tower Operator will schedule service vehicles in accordance with customer specifications and technician skill levels. The Tower Operator will also be expected to relay work orders, messages, and information to or from the technicians …

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