Body Shop Manager
The Body Shop Manager oversees the collision repair department in a dealership or in an independent collision repair facility and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining accurate records. Additionally, they must satisfy service concerns of all customers and insurance companies, and ensure that repairs are performed at the highest standards.
Skills
Able to work under pressure
Easily able to problem solve
Effective interacting with others
Good at multi-tasking
Interested in mentoring others
Personality Traits
Down to earth
Extroverted
Focused with good attention to detail
Fond of helping others
Organized
Patient with others
Career Roadmap
- 1
Automotive Body Repairer
- 2
Estimator
- 3
Body Shop Manager
Keys to Success
- Previous experience as an automotive body repairer, painter, or estimator
- Previous experience in and/or knowledge of the automotive Industry
- Strong mechanical aptitude, technical knowledge acquired experience, education, or training
- Ability to communicate effectively in verbal and written form.
- Attention to detail.
- Must be able to determine when a problem or potential problem exists that may adversely impact customer satisfaction and promptly seek resolution for the problem.
- Familiar with the use of automotive software
Job Training
A Service Manager requires technical training in addition to previous work experience.