Service Advisor

The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders.

While the vehicle is in the shop, the Service Advisor communicates with the technicians to explain the repair order, if necessary, and to gather information about a diagnosis in order to prepare an estimate. Then the Service Advisor communicates with the customer throughout the process.

The Service Advisor may be required to go on test drives with the customer in order to demonstrate a condition to the technician. When the customer returns to pick up the vehicle, the Service Advisor reviews the repairs and the invoice with the customer.


  • Able to clearly articulate ideas

  • Able to work under pressure

  • Effective interacting with others

  • Good at multi-tasking

  • Resourceful

Personality Traits

  • Down to earth

  • Extroverted

  • Focused with good attention to detail

  • Fond of helping others

  • Organized

  • Patient with others

Salary range







Career Roadmap

  • 1

    Automotive Service Technician

  • 2

    Customer Service Representative

  • 3

    Warranty Clerk

Keys to Success

  • Highschool diploma
  • Previous work experience in a customer service setting
  • Excellent communication skills
  • Abilty to multi-task
  • Pleasent manner

Job Training

The following training is available for Service Advisors:

Current Openings

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