Tower Operator
The Tower Operator is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Tower Operator will schedule service vehicles in accordance with customer specifications and technician skill levels. The Tower Operator will also be expected to relay work orders, messages, and information to or from the technicians and other service employees. The Tower Operator will be required to determine technician workloads and juggle multiple deadlines to ensure consistent shop production.
Skills
Able to clearly articulate ideas
Able to work under pressure
Easily able to problem solve
Effective interacting with others
Good at multi-tasking
Resourceful
Personality Traits
Down to earth
Extroverted
Focused with good attention to detail
Fond of helping others
Organized
Patient with others


Career Roadmap
- 1
Previous Automotive Experience (entry-level)
- 2
Service Advisor
- 3
Automotive Service Technician

Keys to Success
- Previous experience in the automotive industry
- Technical training and High school diploma or equivalent
- Solid computer, grammar and multi-tasking skills
- Strong attention to detail
- Time management and decision-making skills
