Bowtie Auto Parts Store is a family owned and operated business
Bowtie Auto Parts and Restorations is a busy and growing Muscle Car & Classic Car Auto Parts Store and Restorations Shop. We are looking to hire an experienced individual with parts sales experience, must be customer service oriented, hard-working, professional, a team player, well-spoken, and detail-oriented. Automotive knowledge is a must. The successful candidate will sell at retail parts to all available customers, over the counter, through the shop, online, and/or on the phone. Essential duties: ► Greet all customers and answer the phones in a polite and timely manner ► Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders. ► Follow up with all customers on a daily basis and in a timely manner. ► Process customer and shop orders, backorders, credits, and quotes on a daily basis. ► Internet research and assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line. ► Pull purchases from stock. If the parts are not in stock, determine availability, and submit an emergency order if requested by the customer. ► Set up orders for daily shipment, delivery, or pick up. ► Verify “will call” and “backorder” files weekly and return to vendors or stock those items not required. ► Order parts not in stock if, after discussion and approval from Manager. ► Keep front and rear counter areas clean and uncluttered. ► Replenish assigned inventory daily. ► Keep current on new products and product updates. ► Attend various car shows and muscle car events. ► Must follow all company safety policies and procedures. Full-time Muscle Car and Performance Automotive Parts Counter-person qualifications: ► All applicants must have a solid understanding of muscle car and Classic Car parts. ► Minimum of three years of sales and customer service experience with auto parts. ► Exceptional customer service skills must be an outgoing, pleasant, and positive attitude. which includes the ability to work well with the public, sometimes with several customers at a time. ► Strong communication skills, which include listening, verbal, and written. ► Teamwork must have the ability to work with others in a professional manner while attempting to achieve a common goal. ► Strong problem-solving, reasoning, and organizational skills. ► Analytical skills must have the ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. ► Detail-oriented with a high level of accuracy. ► Computer/technical literacy and willing to learn shops online systems. ► Able to work in a dynamic, fast-paced environment. ► Ability to perform duties with a sense of urgency, exceeding customers’ expectations. ► Ability to work with minimal supervision. ► Physical ability to handle repetitive lifting and maneuvering of stock, able to lift a minimum of 50 pounds. ► Skilled in data entry. ► High school diploma or equivalent. ► Basic math skills.
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