The Body Shop Manager oversees the collision repair department in a dealership or in an independent collision repair facility and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining accurate records. Additionally, they must satisfy service concerns of all customers and insurance […]
The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders. While the vehicle is in the shop, the Service Advisor communicates with the technicians
A tow truck operator is responsible for communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck, and transporting it back to the service station or junkyard. A tow truck operator is responsible for communicating with a dispatcher, driving to the scene of an accident
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The Shop Manager is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Shop Manager will schedule service vehicles in accordance with customer specifications and technician skill levels. The Shop Manager will also be expected to relay work orders, messages, and information to or from the technicians
An Estimator examines damaged vehicles and estimates repair costs. The Estimator prepares and completes proper paperwork and prepares all damage reports in an accurate and efficient manner. The Estimator gathers customer and vehicle information and obtains insurance authorizations for all repairs and/or supplements.
The Warranty Associate/Clerk is responsible for preparing, submitting, and following up on all warranty claims submitted to the manufacturer to ensure prompt payment of warranty claims to the dealership and for assisting with shop billing. The Warranty Associate/Clerk is generally responsible for processing all warranty paperwork to ensure proper documentation by the Service department and
The Lot Person is responsible for general lot duties at the dealership. Lot attendants may be required to complete tasks such as washing & vacuuming service and sales vehicles, performing basic detailing duties, shuttling vehicles for customers or the dealership, assisting with lot & showroom vehicle organization, completing battery checks, assisting with lot checks, including
The Customer Service Representative is responsible for welcoming guests and customers into any automotive business, directing customers to the appropriate party, operating the main switchboard, forwarding calls to the appropriate people or taking messages if necessary. The Customer Service Representative may also required to actively maintain the general organization and cleanliness of an office/lobby area.
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The Business Office Manager is responsible for presenting and selling new and pre-owned buyers financing and insurance programs and reviewing all required paperwork with customers upon delivery. Business Office Managers are responsible for offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a
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