The Body Shop Manager oversees the collision repair department in a dealership or in an independent collision repair facility and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining accurate records. Additionally, they must satisfy service concerns of all customers and insurance …
The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders. While the vehicle is in the shop, the Service Advisor communicates with the technicians …
Automotive refinishing technicians prepare vehicles to be painted and then paint them. They are responsible for applying paint coats for touch-up repairs or just to satisfy a customer’s desire to change the car’s color. Automotive refinishing technicians make cosmetic repairs to vehicles and repaint them, often after a vehicle that was involved in a collision …
Motorcycle and Power Equipment Technicians work on and repair motorcycles and other vehicles such as motor scooters and all-terrain vehicles. They are responsible for assembling, diagnosing, maintaining and repairing engines, transmissions, drive systems, steering assemblies, braking systems, chassis and suspension, electrical systems, and fuel and exhaust systems. Motorcycle and Power Equipment Technicians also may specialize …
An Automotive Glass Technician is responsible for removing, installing, repairing and generally servicing all types of stationary and movable glass in motor vehicles. With new automotive safety systems such as ADAS (advanced driver assistance system), many vehicles now have cameras and sensors that must be re-calibrated following glass replacement, so many auto glass shops are …
The Detailer is responsible for preparing and reconditioning the visual appearance of vehicles for the showroom, vehicle deliveries, and customer details. Primary responsibilities generally include cleaning and detailing new, pre-owned, demo and customer vehicles as required, completing exterior and interior pre-owned vehicle reconditioning, assisting with vehicle paint repair and reconditioning, completing vehicle protection applications at …
The Tower Operator is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Tower Operator will schedule service vehicles in accordance with customer specifications and technician skill levels. The Tower Operator will also be expected to relay work orders, messages, and information to or from the technicians …
The Body Shop Helper assists in the daily operations of the collision repair facility by moving vehicles into appropriate designated areas, assisting body shop technicians and painters as required with the preparation of vehicles for each phase of collision repair. The Body Shop Helper is responsible for the daily cleaning of the body shop and …
The Parts Delivery Driver is responsible for completing daily parts runs to local dealerships, repair shops and suppliers and assisting the parts warehouse with various inventory, shipping, and receiving tasks in between parts deliveries.
The Warranty Associate/Clerk is responsible for preparing, submitting, and following up on all warranty claims submitted to the manufacturer to ensure prompt payment of warranty claims to the dealership and for assisting with shop billing. The Warranty Associate/Clerk is generally responsible for processing all warranty paperwork to ensure proper documentation by the Service department and …
