The Customer Service Representative is responsible for welcoming guests and customers into any automotive business, directing customers to the appropriate party, operating the main switchboard, forwarding calls to the appropriate people or taking messages if necessary. The Customer Service Representative may also required to actively maintain the general organization and cleanliness of an office/lobby area. […]
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The Business Office Manager is responsible for presenting and selling new and pre-owned buyers financing and insurance programs and reviewing all required paperwork with customers upon delivery. Business Office Managers are responsible for offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a
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The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitable.
The Parts Manager is responsible for running a profitable and efficient parts department. They are responsible for the proper purchasing and inventory control of automotive parts. They oversee and manage parts staff. Parts managers help to ensure the efficiency and productivity of the store’s service and repair operations. They also use sales and marketing skills
