The Dispatcher works in the office of a towing company, takes calls from motorists needing assistance or insurance companies, sends tow truck operators to calls and keeps track of all of the company’s trucks while they are on duty. There are a number of computer applications a dispatcher uses to do this work, including GPS […]
The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders. While the vehicle is in the shop, the Service Advisor communicates with the technicians
The Shop Manager is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Shop Manager will schedule service vehicles in accordance with customer specifications and technician skill levels. The Shop Manager will also be expected to relay work orders, messages, and information to or from the technicians
An Estimator examines damaged vehicles and estimates repair costs. The Estimator prepares and completes proper paperwork and prepares all damage reports in an accurate and efficient manner. The Estimator gathers customer and vehicle information and obtains insurance authorizations for all repairs and/or supplements.
The Warranty Associate/Clerk is responsible for preparing, submitting, and following up on all warranty claims submitted to the manufacturer to ensure prompt payment of warranty claims to the dealership and for assisting with shop billing. The Warranty Associate/Clerk is generally responsible for processing all warranty paperwork to ensure proper documentation by the Service department and
The Parts Person (or Parts Sales Person) is the principal contact between the parts department and customers for the sale or ordering of parts and accessories. A Parts Person can work in new car dealerships, aftermarket parts stores, and in some cases, independent repair shops or collision repair shops.
Parts Counter Person Read More »
The Sales Person guides customers in selecting and purchasing new or pre-owned vehicles. Duties generally include greeting customers and developing strong relationships; developing and maintaining full knowledge of current products, accessories, prices and key features and listening to customer needs, addressing customer questions and providing recommendations for new and pre-owned vehicles. The Sales Person also
Licensed Automotive Sales Person Read More »
The Leasing Agent is responsible for managing the fleet and lease portfolios for the dealership under the direction of the Sales Manager. In addition, the Leasing Agent is responsible for actively seeking new fleet accounts and maintaining relationships with leasing companies in accordance with dealer/ manufacturer expectations.
The Sales Manager is responsible for the overall operation of the New or Pre-Owned Vehicle Sales Department. Duties will generally include coaching the sales team, managing monthly/yearly manufacturer and dealership objectives, managing inventory, planning, organizing and coordinating the activities of the Sales Department to ensure that the dealership meets vehicle sales objectives and the needs
The Lot Person is responsible for general lot duties at the dealership. Lot attendants may be required to complete tasks such as washing & vacuuming service and sales vehicles, performing basic detailing duties, shuttling vehicles for customers or the dealership, assisting with lot & showroom vehicle organization, completing battery checks, assisting with lot checks, including
