The Body Shop Manager oversees the collision repair department in a dealership or in an independent collision repair facility and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining accurate records. Additionally, they must satisfy service concerns of all customers and insurance […]
The Dispatcher works in the office of a towing company, takes calls from motorists needing assistance or insurance companies, sends tow truck operators to calls and keeps track of all of the company’s trucks while they are on duty. There are a number of computer applications a dispatcher uses to do this work, including GPS
The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders. While the vehicle is in the shop, the Service Advisor communicates with the technicians
The Detailer is responsible for preparing and reconditioning the visual appearance of vehicles for the showroom, vehicle deliveries, and customer details. Primary responsibilities generally include cleaning and detailing new, pre-owned, demo and customer vehicles as required, completing exterior and interior pre-owned vehicle reconditioning, assisting with vehicle paint repair and reconditioning, completing vehicle protection applications at
A tow truck operator is responsible for communicating with a dispatcher, driving to the scene of an accident or breakdown, connecting the vehicle to the tow truck, and transporting it back to the service station or junkyard. A tow truck operator is responsible for communicating with a dispatcher, driving to the scene of an accident
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The Shop Manager is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Shop Manager will schedule service vehicles in accordance with customer specifications and technician skill levels. The Shop Manager will also be expected to relay work orders, messages, and information to or from the technicians
The Parts Person (or Parts Sales Person) is the principal contact between the parts department and customers for the sale or ordering of parts and accessories. A Parts Person can work in new car dealerships, aftermarket parts stores, and in some cases, independent repair shops or collision repair shops.
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The Sales Person guides customers in selecting and purchasing new or pre-owned vehicles. Duties generally include greeting customers and developing strong relationships; developing and maintaining full knowledge of current products, accessories, prices and key features and listening to customer needs, addressing customer questions and providing recommendations for new and pre-owned vehicles. The Sales Person also
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The Leasing Agent is responsible for managing the fleet and lease portfolios for the dealership under the direction of the Sales Manager. In addition, the Leasing Agent is responsible for actively seeking new fleet accounts and maintaining relationships with leasing companies in accordance with dealer/ manufacturer expectations.
The Sales Manager is responsible for the overall operation of the New or Pre-Owned Vehicle Sales Department. Duties will generally include coaching the sales team, managing monthly/yearly manufacturer and dealership objectives, managing inventory, planning, organizing and coordinating the activities of the Sales Department to ensure that the dealership meets vehicle sales objectives and the needs
