The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders. While the vehicle is in the shop, the Service Advisor communicates with the technicians […]
Automotive refinishing technicians prepare vehicles to be painted and then paint them. They are responsible for applying paint coats for touch-up repairs or just to satisfy a customer’s desire to change the car’s color. Automotive refinishing technicians make cosmetic repairs to vehicles and repaint them, often after a vehicle that was involved in a collision
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An Automotive Glass Technician is responsible for removing, installing, repairing and generally servicing all types of stationary and movable glass in motor vehicles. With new automotive safety systems such as ADAS (advanced driver assistance system), many vehicles now have cameras and sensors that must be re-calibrated following glass replacement, so many auto glass shops are
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An Automotive Dismantler contribute to saving the environment by dismantling scrapped vehicles and removing hazardous materials such as fluids and properly disposing of them. An Automotive Dismantler also removes parts that can be recycled and prepares the rest of the vehicle for proper disposal. Using proper tools and power equipment to remove parts and body
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The Shop Manager is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Shop Manager will schedule service vehicles in accordance with customer specifications and technician skill levels. The Shop Manager will also be expected to relay work orders, messages, and information to or from the technicians
An Estimator examines damaged vehicles and estimates repair costs. The Estimator prepares and completes proper paperwork and prepares all damage reports in an accurate and efficient manner. The Estimator gathers customer and vehicle information and obtains insurance authorizations for all repairs and/or supplements.
The Warranty Associate/Clerk is responsible for preparing, submitting, and following up on all warranty claims submitted to the manufacturer to ensure prompt payment of warranty claims to the dealership and for assisting with shop billing. The Warranty Associate/Clerk is generally responsible for processing all warranty paperwork to ensure proper documentation by the Service department and
The Parts Person (or Parts Sales Person) is the principal contact between the parts department and customers for the sale or ordering of parts and accessories. A Parts Person can work in new car dealerships, aftermarket parts stores, and in some cases, independent repair shops or collision repair shops.
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The Sales Person guides customers in selecting and purchasing new or pre-owned vehicles. Duties generally include greeting customers and developing strong relationships; developing and maintaining full knowledge of current products, accessories, prices and key features and listening to customer needs, addressing customer questions and providing recommendations for new and pre-owned vehicles. The Sales Person also
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The Leasing Agent is responsible for managing the fleet and lease portfolios for the dealership under the direction of the Sales Manager. In addition, the Leasing Agent is responsible for actively seeking new fleet accounts and maintaining relationships with leasing companies in accordance with dealer/ manufacturer expectations.
