Lot Person (Entry Level Position)
Internal/Junior Service Advisor (Advancement / Entry Level Position)
Service Advisor (Mid-Level Position)
Service Manager / Collision Manager (Advancement / Senior Level Position)
Keys to Success
- Previous experience as a Service Advisor, Journeyman Technician
- Previous experience in and/or knowledge of the Automotive Industry
- Strong mechanical aptitude, technical knowledge acquired experience, education, or training
- Ability to communicate effectively in verbal and written form.
- Attention to detail.
- Must be able to determine when a problem or potential problem exists that may adversely impact customer satisfaction and promptly seek resolution for the problem.
- Familiar with the use of automotive software
A Service Manager requires technical training in addition to previous work experience. The following training programs are available.