The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitable.
Able to work under pressure
Effective interacting with others
Interested in mentoring others
Fond of helping others
Patient with others
Lot Person (Entry Level Position)
Internal/Junior Service Advisor (Advancement / Entry Level Position)
Service Advisor (Mid-Level Position)
Service Manager / Collision Manager (Advancement / Senior Level Position)
Keys to Success
- Previous experience as a Service Advisor, Journeyman Technician
- Previous experience in and/or knowledge of the Automotive Industry
- Strong mechanical aptitude, technical knowledge acquired experience, education, or training
- Ability to communicate effectively in verbal and written form.
- Attention to detail.
- Must be able to determine when a problem or potential problem exists that may adversely impact customer satisfaction and promptly seek resolution for the problem.
- Familiar with the use of automotive software
A Service Manager requires technical training in addition to previous work experience. The following training programs are available.