Website High Caliber Auto Collision & Repair Ltd.

We set our sights higher!

Accountability and Responsibility of Position Reception, Customer Service and Data Entry

* Responsible for the initial contact with prospects and customers during the normal working day.
-Greet people visiting this shop in order to determine vehicle repair needs
-Educate customers on insurance claim and repair processes
-Handle all phone traffic, per guidelines of High Caliber, in a polite, courteous and cheerful manner.
-Screen business calls
-Gather information regarding the accident, insurance claim, type of vehicle
-Photograph vehicle damages, be prepared to be outdoors in all types of weather
-send estimates to insurance companies
-Scheduling Customer appointments for estimates & disassembly time
-Update and maintain scheduler with Office Manager
-Schedule final repairs, reception and inform customer of delivery targets
** Experience preferred in:
-Microsoft Office Software (Word, Excel, Outlook) – BEGINNER
-Experience with Collision Repair Estimating and/or Management systems a plus
**Skills & Abilities
-Flexible/adaptable to constant change
-Ability to interact with all levels of personnel
-Highly organized; ability to handle multiple concurrent assignments
-Ability to prioritize, organize and plan work under own initiative
-Strong communication skills (reading, writing, speaking, listening)
-Quality driven individual with Customer Service Perspective
-Motivated, follows instructions
-Ability to work independently with minimum supervision
-Works well under pressure

Job Summary & Qualities

The CSR is the first impression that customers and other visitors have when they walk into, or call our shop. This person is responsible for creating a front office atmosphere that fosters a high level of service. The CSR is the main point of contact for customers and potential customers; and assists the Office Manager and the Disassembly tech/estimator. The CSR should possess a cheerful character and a helpful, polite and courteous attitude towards customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.


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