Website High Caliber Auto Collision & Repair Ltd.

We set our sights higher!

Accountability and Responsibility of Position Reception, Customer Service and Data Entry

* Responsible for the initial contact with prospects and customers during the normal working day.
-Greet people visiting this shop in order to determine vehicle repair needs
-Educate customers on insurance claim and repair processes
-Handle all phone traffic, per guidelines of High Caliber, in a polite, courteous and cheerful manner.
-Screen business calls
-Gather information regarding the accident, insurance claim, type of vehicle
-Photograph vehicle damages, be prepared to be outdoors in all types of weather
-send estimates to insurance companies
-Scheduling Customer appointments for estimates & disassembly time
-Update and maintain scheduler with Office Manager
-Schedule final repairs, reception and inform customer of delivery targets
** Experience preferred in:
-Microsoft Office Software (Word, Excel, Outlook) – BEGINNER
-Experience with Collision Repair Estimating and/or Management systems a plus
**Skills & Abilities
-Flexible/adaptable to constant change
-Ability to interact with all levels of personnel
-Highly organized; ability to handle multiple concurrent assignments
-Ability to prioritize, organize and plan work under own initiative
-Strong communication skills (reading, writing, speaking, listening)
-Quality driven individual with Customer Service Perspective
-Motivated, follows instructions
-Ability to work independently with minimum supervision
-Works well under pressure

Job Summary & Qualities

The CSR is the first impression that customers and other visitors have when they walk into, or call our shop. This person is responsible for creating a front office atmosphere that fosters a high level of service. The CSR is the main point of contact for customers and potential customers; and assists the Office Manager and the Disassembly tech/estimator. The CSR should possess a cheerful character and a helpful, polite and courteous attitude towards customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.

 

To apply for this job email your details to walter@high-caliber.ca.

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