The Lot Person is responsible for general lot duties at the dealership. Lot attendants may be required to complete tasks such as washing & vacuuming service and sales vehicles, performing basic detailing duties, shuttling vehicles for customers or the dealership, assisting with lot & showroom vehicle organization, completing battery checks, assisting with lot checks, including […]
The Customer Service Representative is responsible for welcoming guests and customers into any automotive business, directing customers to the appropriate party, operating the main switchboard, forwarding calls to the appropriate people or taking messages if necessary. The Customer Service Representative may also required to actively maintain the general organization and cleanliness of an office/lobby area.
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The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitable.
The Parts Manager is responsible for running a profitable and efficient parts department. They are responsible for the proper purchasing and inventory control of automotive parts. They oversee and manage parts staff. Parts managers help to ensure the efficiency and productivity of the store’s service and repair operations. They also use sales and marketing skills
