The Body Shop Manager oversees the collision repair department in a dealership or in an independent collision repair facility and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining accurate records. Additionally, they must satisfy service concerns of all customers and insurance […]
The Dispatcher works in the office of a towing company, takes calls from motorists needing assistance or insurance companies, sends tow truck operators to calls and keeps track of all of the company’s trucks while they are on duty. There are a number of computer applications a dispatcher uses to do this work, including GPS
The Service Advisor is one of the most important positions in a dealership service department or an independent auto repair shop. That’s because the Service Advisor greets customers, listens to their concerns, recommends repairs and maintenance, and writes the repair orders. While the vehicle is in the shop, the Service Advisor communicates with the technicians
The Shop Manager is responsible for controlling the workflow in the shop from work orders written by the Service Advisors. The Shop Manager will schedule service vehicles in accordance with customer specifications and technician skill levels. The Shop Manager will also be expected to relay work orders, messages, and information to or from the technicians
The Body Shop Helper assists in the daily operations of the collision repair facility by moving vehicles into appropriate designated areas, assisting body shop technicians and painters as required with the preparation of vehicles for each phase of collision repair. The Body Shop Helper is responsible for the daily cleaning of the body shop and
The Parts Delivery Driver is responsible for completing daily parts runs to local dealerships, repair shops and suppliers and assisting the parts warehouse with various inventory, shipping, and receiving tasks in between parts deliveries.
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An Estimator examines damaged vehicles and estimates repair costs. The Estimator prepares and completes proper paperwork and prepares all damage reports in an accurate and efficient manner. The Estimator gathers customer and vehicle information and obtains insurance authorizations for all repairs and/or supplements.
The Parts Person (or Parts Sales Person) is the principal contact between the parts department and customers for the sale or ordering of parts and accessories. A Parts Person can work in new car dealerships, aftermarket parts stores, and in some cases, independent repair shops or collision repair shops.
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The Lot Person is responsible for general lot duties at the dealership. Lot attendants may be required to complete tasks such as washing & vacuuming service and sales vehicles, performing basic detailing duties, shuttling vehicles for customers or the dealership, assisting with lot & showroom vehicle organization, completing battery checks, assisting with lot checks, including
A Parts Warehouse person is responsible for ordering, warehousing, and managing inventory control over parts and accessories for new and/or used automobiles or motorcycles. They coordinate parts, accessories and warehouse products from manufacturers to consumers and/or automotive service and repair companies, documenting and tracking their progress. Your role includes receiving goods and sorting incoming parts,
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